My Moto Q is stuck in Flash Mode
Monday, June 16th, 2008This morning I took my Motorolla Q off the charger and tried to power it on. It would briefly display the Sprint boot logo then fade out and shutoff completly. Thinking it might be a temporary condition I removed and replaced the battery which only made things worse. Now I am no longer able to power on/off the phone but when I remove and replace the battery I’m greeted with a “Motorolla Flash Mode” screen that instructs me to connect the USB cable.
I’ve been searching forums all morning looking for a solution since the phone seems to be partially working. Came across a site that suggested I could use the Motorolla Software Updater to reflash it but this is unable to determine the version of my phone. I tried another method of using the Motorolla Software Updater to start the process on a co-workers “good” Moto Q and swapping mine in while the update is downloading but I can’t get that to work.
So I’ve moved on to trying to use RDSLite to reflash the phone. I’ve found SPT_Q2_C_01.13.00I_01.0D.00R_MONSTER_01.sbf which is apparently firmware for some version (not sure which) of a Moto Q provided by Sprint. Using RDSLite I get part of the way through the process but it fails. The error doesn’t give much detail (that helps me understand what is going on at least) but it “seems” like it’s failing while trying to erase the old flash but also indicates that it’s not able to verify the bootloader (like a checksum error). So I’m not sure if the phone is actually dead (ie: dead flash) or if the problem is with the the file I am trying to upload. For shiggles I’m going to try uploading a Verizon image that looks like it might be an older version than what I have… Sigh…
Update: Tried several different flash images with RDSLite and they all seem to fail the same way. Luckily I found http://www.motorola.com/iden/support and was able to verify that my Moto Q is still under warranty. Going to ship it off tomorrow and keep my fingers crossed. Wish I had known about this repair service the first time it died and Sprint charged me $55 for a replacement. I have a Samsung A900 I was able to temporarily active on my account so the 10-14 days estimated repair time is only a slight inconvenience (hope I don’t miss any meetings heh).